Privacy Policy

This Privacy Policy applies between you, the User of this Website, and Cook & Pop Ltd, the owner and operator of this Website, and Tuber Spice Ltd, which processes payments and fulfils product orders made through this Website.

Cook & Pop Ltd and Tuber Spice Ltd (collectively referred to as “we”, “us” or “our”) take the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.poppycooks.com/terms-conditions/

1. Definitions and Interpretation

1. 1. In this Privacy Policy, the following definitions are used:

1. 1. In this Privacy Policy, unless the context requires a different interpretation:
      1. the singular includes the plural and vice versa;
      2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;
      3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
      4. “including” is understood to mean “including without limitation”;
      5. reference to any statutory provision includes any modification or amendment of it;
      6. the headings and sub-headings do not form part of this Privacy Policy.

2. Scope of this Privacy Policy

This Privacy Policy applies only to the actions of Cook & Pop Ltd and Tuber Spice Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Cook & Pop Ltd and Tuber Spice Ltd act as joint data controllers. This means both companies determine the purposes for which, and the manner in which, your Data is processed.

2.1 Joint Data Controller Responsibilities

Cook & Pop Ltd and Tuber Spice Ltd act as joint data controllers under the UK GDPR. This means both companies jointly determine the purposes and means of processing your personal data in relation to the Website. You can contact either company to exercise your rights under this Privacy Policy (e.g., access, correction, erasure, restriction, portability, or objection). Both companies will coordinate to respond to your requests in accordance with applicable data protection laws.

3. Data That is Given to Us by You

Cook & Pop Ltd and Tuber Spice Ltd will collect your Data in a number of ways, for example:

1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
2. when you register with us and set up an account to receive our products/services;
3. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
4. when you enter a competition or promotion through a social media channel;
5. when you make payments to us, through this Website or otherwise;
6. when you elect to receive marketing communications from us;
7. when you use our services;

in each case, in accordance with this Privacy Policy.

4. Use of your Personal Information

The Company collects and uses your personal information in the following ways:

• to operate and deliver the services you have requested
• to provide you with information, products, or services that you request from us
• to provide you with notices about your account
• to carry out the Company’s obligations and enforce our rights arising from any contracts entered between you and us, including for billing.
• to notify you about changes to our www.poppycooks.co.uk
• in any other way we may describe when you provide the information
• for any other purpose with your consent.

The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.

5. Sharing Information with Third Parties

The Company does not sell, rent, or lease its customer lists to third parties.

The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.

The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:

1. conform to the edicts of the law or comply with legal process served on the Company or the site;
2. protect and defend the rights or property of the Company; and/or (
3. act under exigent circumstances to protect the personal safety of users of the Company, or the public.

6. Data That is Received From Third Parties

Cook & Pop Ltd trading as Tuber Spice will receive Data about you from the following third parties:

a. registering for an account;

1. entering a sweepstakes or contest sponsored by us or one of our partners;
2. signing up for special offers from selected third parties;
3. sending us an email message;
4. submitting your credit card or other payment information when ordering and purchasing products and services. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested

from us. We also may gather additional personal or non-personal information in the future.

7. Data That is Received From Publicly Available Third Party Sources

We will receive Data about you from the following publicly available third party sources:

a. Social media platforms (such as Facebook, Instagram, YouTube Twitter, and LinkedIn), where you may publicly share your interactions with our brand, reviews, or other content related to our products.

8. Data That is Collected Automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

a. We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

9. Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

1. internal record keeping;
2. improvement of our products / services;
3. transmission by email of marketing materials that may be of interest to you;
4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website; in each case, in accordance with this Privacy Policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
3. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

10. Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, for example:

1. access to your account is controlled by a password and a user name that is unique to you.
2. We store your data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@tuberspice.com

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

11. Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.

Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

12. Tracking User Behaviour

We may keep track of the websites and pages our users visit within the Company, in order to determine what the Company services are the most popular. This data is used to deliver customised content and advertising based on your behaviour.

13. Email Communications

From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from the Company or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by clicking on the unsubscribe button.

14. Your Rights

You have the following rights in relation to your Data:

1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
3. Right to erase – the right to request that we delete or remove your Data from our systems.
4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
5. Right to data portability – the right to request that we move, copy or transfer your data.
6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@tuberspice.com

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

15. Children Under Thirteen

The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parents or guardian for permission to use this website .

16. Links to Other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

17. Changes of Business Ownership and Control

Cook & Pop Ltd or Tuber Spice Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Cook & Pop Ltd trading as Tuber Spice Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

18. General

You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent

required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

19. Changes to This Privacy Policy

Cook & Pop Ltd trading asTuber Spice Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations. You may contact Cook & Pop Ltd trading as Tuber Spice Ltd by email at hello@tuberspice.com. This policy was updated on November 7, 2025, to include details of our use of Mediavine programmatic advertising.

20. Contact Information

If you have any questions about this Privacy Policy or believe that your data has not been handled in accordance with it, please contact us using the details below:

Cook & Pop Ltd
Registered Office: Amba House, 22 Deverills Way, Slough, Berkshire, SL3 8WN
Website: www.poppycooks.co.uk

Tuber Spice Ltd
Registered Office: Amba House, 22 Deverills Way, Slough, Berkshire, SL3 8WN
Email: hello@tuberspice.com

Cook & Pop Ltd operates the Poppy Cooks website. Tuber Spice Ltd manages product sales, order fulfilment, and payment processing for purchases made through the Website.

Updated: 7th November 2025 (to include Mediavine Programmatic Advertising disclosure)

Mediavine Programmatic Advertising (Ver 1.1)

The Website works with Mediavine to manage third-party interest-based advertising appearing on the Website. Mediavine serves content and advertisements when you visit the Website, which may use first and third-party cookies. A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website.

First party cookies are created by the website that you are visiting. A third-party cookie is frequently used in behavioural advertising and analytics and is created by a domain other than the website you are visiting. Third-party cookies, tags, pixels, beacons and other similar technologies (collectively, “Tags”) may be placed on the Website to monitor interaction with advertising content and to target and optimise advertising. Each internet browser has functionality so that you can block both first and third-party cookies and clear your browser’s cache. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, how to disable existing cookies and how to clear your browser’s cache. For more information about cookies and how to disable them, you can consult the information at All About Cookies.

Without cookies you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site. In the event you opt-out, you will still see non-personalised advertisements on the Website.

The Website collects the following data using a cookie when serving personalized ads:

• IP Address
• Operating System type
• Operating System version
• Device Type
• Language of the website
• Web browser type
• Email (in hashed form)

Mediavine Partners (companies listed below with whom Mediavine shares data) may also use this data to link to other end user information the partner has independently collected to deliver targeted advertisements. Mediavine Partners may also separately collect data about end users from other sources, such as advertising IDs or pixels, and link that data to data collected from Mediavine publishers in order to provide interest-based advertising across your online experience, including devices, browsers and apps. This data includes usage data, cookie information, device information, information about interactions between users and advertisements and websites, geolocation data, traffic data, and information about a visitor’s referral source to a particular website. Mediavine Partners may also create unique IDs to create audience segments, which are used to provide targeted advertising.

If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit National Advertising Initiative opt out page. You may also visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising. You may download the AppChoices app at Digital Advertising Alliance’s AppChoices app to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.

For specific information about Mediavine Partners, the data each collects and their data collection and privacy policies, please visit Mediavine Partners.